Adaptive Security
Gartner predicts that by 2025, 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments. The convergence of business data, privacy, supply chain, cyber-physical system (CPS) and cloud requires an integrated approach to security. CIOs must link adaptive security to broader digital innovation, transformation, national security and resilience goals.
Modernizing the Cloud-Based Legacy
Leading governments are under pressure to dismantle legacy, siled systems and data stores to transform IT infrastructure and applications to ensure more robust government services. CIOs can use adaptive sourcing strategies to identify areas where “as-a-service” delivery models can complement internal resources and meet business priorities. Gartner predicts that more than 75% of governments will operate more than half of their workloads using hyperscale cloud service providers by 2025.
Sovereign Cloud
Global uncertainty, as well as concerns about data privacy and potential government overreach, have resulted in greater demand for sovereign clouds. Governments increasingly seek to limit exposure of data and infrastructure through external jurisdiction and foreign government access. Gartner predicts that more than 35% of legacy government applications will be replaced by solutions built on low-code application platforms and maintained by fusion teams by 2025.
Hyperautomation
According to Gartner, 60% of government organizations will prioritize business process automation by 2026, up from 35% in 2022. Hyperautomation initiatives support business processes and government IT to provide connected and streamlined service to citizens. CIOs must align automation initiatives with current priorities to sustain digital transformation, while also optimizing operational costs.
AI for Decision Intelligence
By 2024, Gartner predicts 60% of government AI and data analytics investments will directly impact operational decisions and results in real time. AI for decision intelligence provides governments with fast, accurate and early decision-making capabilities at scale. CIOs must prepare for the widespread use of AI by ensuring that data is available at decision points and by establishing effective management principles.
Data Sharing as a Program
Sharing data as an ad hoc effort among agencies and departments is no longer sufficient because of the needs to drive value from data and analytics. By the end of 2023, Gartner predicts that 50% of government organizations will establish formal accountability structures for data sharing, including standards for data structure, quality and timeliness. CIOs should focus on added value and mission objectives when developing data sharing initiatives.
General Experience (TX)
By 2026, total government experience (TX) methods will reduce process ambiguity by 90%, while increasing satisfaction metrics for customer experience (CX) and employee experience (EX) by 50% . TX creates synergies and synergies among the traditionally siled disjointed CX, EX, multi-experience (MX) and user experience (UX) disciplines in support of government change. CIOs can reduce experience friction points by mapping, visualizing and redesigning citizen and employee journeys.
Digital Identity Ecosystems
Gartner predicts that more than a third of national governments will offer citizens mobile-based identity wallets by 2024. Governments are facing new responsibilities in evolving ecosystems of digital identity, with expectations to ensure trust, innovation and adoption across sectors and borders. To achieve this, governments must make high-security digital identities easily accessible and relevant to a diverse target group of end users and service providers.
Case Management as a Service (CMaaS)
Integration of government services depends on designing and developing case management solutions as composable products and services that can be shared across programs, verticals and levels of government. Gartner predicts that by 2024, agencies using composable case management will implement new features 80% faster than their peers. CIOs must demonstrate how to achieve better results, better collaboration or program integration.
Composable Government Applications
Governments can successfully break down legacy, siled systems and data stores by using a composable architecture. Continuous improvement and modernization can be achieved by adopting a modular approach to application architecture and by taking advantage of the rapid development of automation and machine learning.
Gartner clients can read more in the report “Presentation: Top Trends in Government Technology for 2023.
About Gartner for Information Technology Executives
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