Poltics
National Express back seat cockroach horror leaves passengers reeling – ‘hope it’s got a daysaver’
Horrified National Express passengers came face-to-face with a bunch of cockroaches on the back seat of the Number 11 bus, prompting hygiene complaints
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Cockroaches spotted on city bus
National Express has issued an apology after passengers were left aghast at the sight of ‘cockroaches all over the back seat’ on a city bus. The creepy crawlies, complete with lengthy antennae, were caught on camera aboard the number 11 bus service, also known as the Birmingham Outer Circle route.
The unsettling footage was submitted to the Facebook page ‘Brumz Updates’ and quickly made its rounds on social media. The accompanying caption stated: “Cockroaches on the 11 bus this morning, all over the back seat.”
In response to the incident, National Express assured BirminghamLive that their buses undergo nightly inspections and cleaning at the end of each service. They highlighted their routine of “regular deep cleaning” but extended apologies for what they described as a “rare” occurrence.
The video sparked a wave of reactions from Facebook users. Nicola Cardall expressed her dismay, commenting: “Please tell me that isn’t real. I hate cockroaches and get the 11 four times daily.”
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Image:
Sent in to Brumz Updates)
Jo Lea shared her frustration, noting: “I’ve complained many times about the buses being filthy but never had a response.” Sue Hall said she was “glad” she doesn’t use buses.
Adding a bit of humour to the situation, Andrew Boxall quipped: “Hope it’s got a daysaver if it’s going to be on there all day.”
Richard Farrell pointed out a potential cause, saying: “If people didn’t leave their rubbish all over the bus, they wouldn’t be on them. It’s disgusting the state of some of the buses.”
A spokesperson for National Express expressed their regret, saying: “We sincerely apologise to our customers for the inconvenience. Our buses are inspected and cleaned every night at the end of service and we conduct regular deep cleaning.
“Reports such as these are extremely rare and we’re committed to providing a safe and clean environment for our passengers and colleagues.”
