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Vale of Glamorgan Council saw complaints increase sharply remaining year with many of them coming as a results of missed garden raze collections which residents now like to pay for. A council record shows that complaints went up from 495 in 2022/23 to 737 in 2023/24.
The record, which turned into once presented to one in every of the council’s scrutiny committees, also shows that 57% of complaints had been resolved within the target timescales. This turned into once up from 51.8% in the previous year.
Speaking at a Vale of Glamorgan Council homes and safe communities meeting on Wednesday, September 11, the native authority’s director of atmosphere and housing, Miles Punter, talked about the complaints had been mainly directed at raze products and services. Mr Punter talked about: “Some of them are down to missed collections for our refuse service.
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“Some of them are down to missed collections for the golf green raze provider as effectively and I think you would’t blame the final public for complaining when their green raze isn’t any longer definitely being picked up after they are paying for it.” Vale of Glamorgan Council stopped collecting garden waste for free in July 2023. For more news, sign up to our newsletter here.
They charged a single £20 fee for a fortnightly collection of up to eight bags of garden waste or a £30 fee for more than eight bags. The council currently charges either £36 per year for up to eight bags per collection, or £54 per year for more than eight bags per collection.
Mr Punter added: “One of the principal most points in phrases of raze collections are down to the indisputable truth that we’re trying to minimise the resources that we placed on on a day to day basis in phrases of the refuse provider on yarn of our budgets are tight. We now like breakdowns or we like now automotive points or staffing points. We’re somewhat slower to respond than what we almost certainly had been in previous years when finances were greater.
“We are working on that and one of the ways we can deal with it is by properly publishing our service standards so that the expectations of the public match the ability of the service we are able to provide.” Vale of Glamorgan Council, admire other councils during the nation, are facing principal financial rigidity because of the a preference of points including rising prices and increased inquire of on products and services.
The council is presently expecting to face a funds gap of about £9m for 2025/26. This year, it has needed to bridge a funds gap of extra than £7m.
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