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Intel modified into once sued in a federal court docket in San Jose, California, on Tuesday, in step with claims that the chipmaker’s thirteenth and 14th generation desktop processors from 2022 and 2023 are despicable.
The plaintiff, Establish Vanvalkenburgh of Orchard Park, Contemporary York, purchased an Intel Core i7-13700K from Handiest Aquire in January 2023, in step with the criticism [PDF].
“After purchasing the product, Plaintiff learned that the processor was defective, unstable, and crashing at high rates,” the criticism claims. “The processor caused issues in his computer, including random screen blackouts and random computer restarts. These issues were not resolved even after he attempted to install a patch issued by Intel for its 13th Generation processors.”
The aptitude class-action lawsuit cites various media experiences and social media posts dating support to December 2022 that record complications with Intel’s thirteenth and 14th generation processors, is named Raptor Lake. These experiences doc unexplained failures and system instability, as neatly as an even bigger-than-anticipated payment of product returns.
“By late 2022 or early 2023, Intel knew of the defect,” the criticism says. “Intel’s Products undergo pre-release and post-release testing. Through these tests, Intel became aware of the defect in the processors.”
And consequently of Intel persevered making advertising claims touting the poke and performance of its products, and not using a mention of any defect, the criticism alleges that Intel dedicated fraud by omission, breached implied warranty, and violated Contemporary York Weird and wonderful Enterprise Guidelines.
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Intel acknowledged its chips had a matter in a July 2024 forum post. “Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors,” defined Intel communications supervisor Thomas Hannaford. “Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.”
In September, Chipzilla supplied extra little print with the e-newsletter of a root situation off prognosis of the problem, which the corporate refers to as “Vmin Shift Instability.” Vmin refers back to the minimal voltage for a chip to fair properly.
“Intel has localized the Vmin Shift Instability issue to a clock tree circuit within the IA core which is particularly vulnerable to reliability aging under elevated voltage and temperature,” the chipmaker acknowledged. “Intel has observed these conditions can lead to a duty cycle shift of the clocks and observed system instability.”
Intel has issued three microcode patches to take care of the problem: 0x125 in June 2024 to regulate its Enhanced Thermal Shuffle Boost (eTVB) algorithm; 0x129 in August 2024 to take care of high voltages requested by the processor; and 0x12B, launched in September 2024, which contains the previous two updates and likewise prevents the processor from inquiring for elevated voltage when idle or below light load.
The chipmaker also launched a two-year warranty extension for particular affected chips in August, and expanded the program with additional make stronger little print the following month.
Intel did now no longer valid away acknowledge to a requirement for observation. ®
