Kuala Lumpur –Live News– Respond.io
KUALA LUMPUR, MALAYSIA – Media OutReach – 23 March 2023 – Respond.io, a leading customer conversation management software, announced today that they are now an official Google Business Messages Partner.
Based in South East Asia and one of the first few companies in this region to be selected as Google’s Business Messages provider, respond.io currently serves a global customer base of over 10,000 companies. The company is committed to delivering on its mission to help businesses connect with their customers and enhance brand experiences, regardless of location.
With a huge user base and high accessibility, Google provides businesses around the world with a streamlined messaging experience through Google’s Business Messages. Customers can easily connect with brands through various Google touchpoints such as Search, Maps and brand-owned channels and more.
With direct access to the chat option, customers can quickly and easily communicate with businesses, including using photos and carousels. In addition, businesses can also provide important information such as business hours, appointment scheduling, order status updates and more, aiding in the decision-making process of customers.
“We are delighted to be part of Google’s Business Messages program. This represents a significant step forward for our clients and for us. It is a testament to the expertise and dedication of our team to provide our clients with the best cutting-edge solution to improve customer conversations,” said Gerardo Salandra, CEO of respond.io.
Brands around the world have found significant improvements in customer satisfaction and sales since implementing Google Business Messages. Global footwear retailer Foot Locker increased its average CSAT score by 10 points during its busiest season, while India’s automotive manufacturing company Bajaj Auto saw its lead conversion increase by more than 14x.
“Respond.io is committed to helping as many brands as possible leverage the benefits of Google Business Messages by working closely with our clients around the world to adopt and implement part of their existing workflows and business processes. We are committed to helping our clients stay ahead of the curve and continue to thrive in today’s fast-paced and competitive digital landscape,” added Iaroslav Kudritskiy, COO on respond.io.
Respond.io is a customer conversation management software that allows companies to respond to messages from any channel from a centralized dashboard to teams of all sizes, thus making the communication with customers easier, faster, and more satisfying. More than 10,000 companies from 86 countries, including Klook, Decathlon, Abenson, Yoho, Roche and ShareChat use respond.io, and the platform processes more messages than three of its main competitors combined . The company is headquartered in Asia. For more information, please visit www.respond.io.
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See the original version on newsdirect.com: https://newsdirect.com/news/google-officially-partners-with-respond-io-bringing-google-business-messages-to-more-than-10- 000-businesses- worldwide-496950347
